FREQUENTLY ASKED QUESTIONS
jokes aside: the goal was to draw attention to the local arts + music scene. If you looked twice, it worked.
BUYERS | ordering + shipping
weekly. we send our shipping partners your ship-details at the end of the week. they collect your order on Tuesday the following week; fetching safely + delivering efficiently. Just let us know if Tuesday won't work. <3
we ensure you get your orders just in time for the weekend.
spill beer on your new shirt! nice
a powerfully-local feature.
buyers can skip the [already low] R99 ship-to-your-door rate [country-wide], and collect their order themself:
at a show, exhibition, or outside a coffee shop in the neighboring 'burb, from the artist.
you can select this option in your cart, before checkout. you'll receive an email when your payment reflects, with details on contacting the artist, to arrange a collect-from-artist.
the artist can switch this option on/off
if you want to support local artists, but don't have that convenient R99 for delivery, filter the results at page ALL ARTIST STORES to show only your city, and find an artist you don’t yet know or do.
buy stuff - collect it later on at shows, decorate your house, buy christmas presents, explore new music too.
try new genres: this is your city, and this is a powerful feature for learning more about the arts world humming around you
check out the page ALL ARTIST STORES
collections are an automatic, live display of curated items from local artists.
when an artist adds artwork/an item/a product to their own casualsex.store, they select a tag. eg: merch [t-shirt] or digital music [ep] or oil painting, etc.
once published, the item appears in the relevant collection.
this is key, we believe, to normalising buying from artists: having a central, convenient place the listeners/viewers/lovers can browse through.
we hope to use this feature to collaborate with groups & labels.
if you understand what we're trying to achieve and believe in the same things we do: amazing. it's already cool that you're here. this is an ambitious project but one we hope can have a positive impact. art, music and merch has been selling and shipping countrywide, and to almost every continent worldwide. we have seriously cool, innovative plans for the near future.
if you want to help it further: share it, talk about it, use it. get your artist-friends to use it, and your artsy-friends to buy from it. by nature, it's a hive, not a single bee.
ARTISTS | general
monthly. like a salary.
the artist has all orders listed in their dashboard, and receives, a transfer of the total amount to their account, monthly.
for the artist-specific faq:
we will process the week's orders over thursday / friday / saturday for collections the following week. you will get an email every time somebody buys from your store, and all of your sales are listed in your dashboard, to prepare them for the courier journey. it is your responsibility to pack them for a safe trip.
our courier collects the items from your address between 9am - 2pm, on tuesdays. you can change the day/address, but do so before thursday, and notify us.
we are working closely with shipping partners we trust, with impeccable records. a totally frictionless, effortless experience for both artist and buyer is nb to this working.
for the artist-specific faq:
couriers in za don't service townships properly. this faq used to say, 'we're working on this'.
proudly, we can now collect and deliver to pretty much every single township across south africa. in the most dangerous areas, we ask that you just meet the driver at the closest police station.
there's an artists-only faq within the artist dashboard, visible once your account is made. but it's also on the left menu, at the account / join page.
but we've put the link to it below. it's artist-specific, and answers that question + more:
ARTISTS | Store Launch
your online store is free to open.
but you should spend a minute or two uploading your merch-content nicely to the page, and adding the relevant details.
casualsex.store works on a small commission on sales, detailed transparently during your store onboarding. by not charging artists tax on payouts, etc, our commission rate is up to 3% lower than, say, large american company we can't name for legal reasons. They are roughly 900,000 times bigger than us but it's a start.
a significant portion of the amount we're allotted is put directly back into the artists, creating media around the artists [with stores on the platform].
you can look forward to innovative content over the next year.
the website is entirely monochrome. everything on the website that relates to an artist's benefit, or an artist earning, is in colour.
this contrast is unique to casualsex; please help us keep in line with this curation when creating your own store. colour colour colour.
casualsex.store should always be well curated. you should always see + discover artists that take their art seriously, elevating the space around them through what they produce: the site, as it grows, should reflect that.
all store traffic is shared: one artist sending people to their store benefits all other artists on the platform: the essence of a market
basically: no low-resolution or pixellated images, or sloppy photos. this store is built for accessibility, but please do your best to upload quality content.
music artists: you should have released music already prior to joining casualsex.store. visual artists: you should have exhibited, or be creating art to a professional standard and taking your work seriously as an artist. we are not the space for hobbyists, although we support engagement with the arts at any level. x
creating a store is easy. if your profile/store is not completed within 2/3 days, we disable it. You can still work on it, but it will be invisible within the platform until you begin adding items/products. this keeps casualsex.store looking good and working well.
once you're up:
• one of us will make contact if your store needs tweaking. you can also get in touch with us, via the ''after-hours queries'' option inside your artist dashboard.
• you can use your custom store url, for your social media bio or elsewhere.
• your store launches: your fans can easily and securely buy your creations, with low-cost national and worldwide shipping.
have a cool launch idea? hit us up.
don't have your own, suspiciously crusty gram scale? that's fine.
weights should be fairly accurate but needn't be exact to the gram.
here are some average weights you can use when uploading your items:
cd | 90g
cassette | 70g
vinyl 7 | 100g
vinyl 10 | 180g
vinyl 12 | 330g
vinyl 12 x2 | 450g
t-shirt | 180g
beanie | 50g
bucket hat | 70g
peak cap | 110g
tote bag | 100g
mug | 350g
5x10mm metal badge | 4g
10x10mm plastic badge | 2g
ARTISTS | SHIPPING
we've worked, for quite some time, on a competitive shipping rate for national shipping.
wherever you are in sa, for almost every type of potential order: R99 from the artist's front door to yours
the store also organises, processes, deploys and tracks all shipping, and handles all customer-care for every shipment.
what's the inspo?
most artists we've spoken to [we spoke to over 200 artists alone while developing] get their shipping prices down by subsidising out of their own pocket: they can't achieve custom-rates as a single shipper, and lose a lot of money and time.
by pooling shipping through one registered platform, we can improve the time and money spent by customers + artists on making their wares available nationwide, and worldwide too.
*these rates available exclusively for casualsex.store artists/customers, but chat to us if we can help you.
same sort of vibe as 'national'.
we've managed to cut worldwide shipping rates practically in half.
have your new vinyl bumping in someone's berlin kitchen or egyptian lounge by next weekend; at half the buyer's-cost, and with none of the hassle.
needing an x-mas present - that doesn't disappoint - for the ageing british relatives? send them the new black math vinyl. just plug in their address at checkout and voilà, christmas is now in 5/4.
*these rates are available exclusively to casualsex.store artists/customers, but chat to us if we can help you
yes you can, but for now that's up to you to organize yourself.
we might integrate that functionality down the line, but it currently isn't relevant to an sa-artist benefit platform.
your buyers should just select ‘collect-from-artist’ at checkout, after which you can organize things privately.